information technology solutions

West Work’s business is built on the belief that success means that everyone wins. Clients, employees and the business owners must all have their needs met in order to maintain a sustainable business in the long run. Although significant growth is a business objective for West Works there is also a commitment to ensuring that the ability to focus carefully on each client’s needs is never lost.

West Works recognizes that an increasing number of organizations understand the substantial benefits of a West Works delivery model. A proper solutions strategy is an effective way for an organization to tackle the challenges of managing information technology. Many organizations have experienced the challenges of managing technology with their own staff and are trying co-source and outsource solutions as an alternative.

West Works believes that a sourcing solution with the right partner can provide effective strategies while avoiding the pitfalls.

West Works is so convinced of the opportunities for growth in delivering sourcing solutions that we have made, and continue to make, significant investments to develop and grow our resources in order to successfully deliver and manage these services. These investments have included building consistent, repeatable processes for:

• Managing and developing staff;
• Measuring the quality and effectiveness of service delivery;
• Continuous improvement in our solutions models.

West Works’ approach to business is guided by the belief that a successful relationship must be beneficial to all stakeholders. In today’s global environment, flexibility is often the key to success. As a mid-sized vendor with a pulse on customer success, West Works is able to provide the flexibility required to benefit our client’s in an environment often changing at break-neck speed.

While a vendor’s ability to adjust may be an important component to vendor–client success, governance is crucial. Governance is much more than the day-to-day management of service delivery, it also includes ensuring that the service continues to meet the needs of the corporation as things evolve, and that pricing remains competitive with current market conditions.

The ability to measure all dimensions of service delivery is inherent to achieve success for each of the stakeholders involved, and to that West Works has developed our Success Management Service (SMS) in order to evaluate all aspects of our service delivery.

co-sourcing staffing solutions

West Works co-sourcing staffing solution entails a partnership with our client rather than a vending relationship. We present short-listed candidates to our client for approval and hire people that are entirely dedicated to our client’s needs. We manage these resources on client’s behalf while providing a full suite of human resource services. Our client retains direct control of business functions and is able focus on their core competencies, thus improving business performance.

outsourced staffing solutions

If you are seeking a seamless solution for your company, West Works outsourced staffing solution provides a no-hassle solution for our client. We provide the people and the infrastructure for our client, creating a dedicated solution designed specifically to our client’s needs. We manage these resources on client’s site or from a remote site. Our client is able focus on their core competencies, thus improving business performance, without the 'behind-the-scenes' worry.

our guiding principles

West Works has established the following guiding principles for its sourcing relationships:

• Our interests and those of our clients and employees are inseparable – we only win if we all win;
• We believe in an open and transparent relationship and will communicate and share information with our clients;
• We will share risk and reward with our clients;
• We will respect our employees and nurture long term relationships with them;
• Long term benefit outweighs short term gain.

A new staffing solution between your Information Management and Technology division and West Works means establishing a mutual level of trust between the Vendor and the Client.

Mutual trust should be a high priority for each party. We recognize your right to be comfortable not only in terms of how West Works can perform but also in how well we play with other partners you may already have, or may have in the future.

West Works has a proven history of working with our clients to eliminate such issues, as our reputation will attest.

Need a different view on how you can successfully manage your IT teams? e-mail West Works today to find out how we can help you increase efficiency while decreasing cost.